Asked Questions (FAQ)

Welcome to the Frequently Asked Questions (FAQ) page for LNL ECOM LLC. We’ve compiled answers to the most common questions our customers have about shopping with us, our products, payments, shipping, returns, and more. If you don’t find the information you’re looking for, feel free to contact our team at lenholoc2004bndm@gmail.com or +84964837016. We’re here to help you every step of the way.

General Questions

What is LNL ECOM LLC?

LNL ECOM LLC is an online fashion retailer based in Denver, Colorado, at 1500 N GRANT ST STE R, DENVER, CO 80203, United States. We specialize in high-quality women’s and men’s fashion, eyewear, and accessories, offering innovative designs at competitive prices. Our website, https://lnlecom.shop/, serves customers across the U.S. and internationally.

What types of products do you sell?

We offer a wide range of products, including:

  • Women’s fashion (dresses, tops, outerwear, etc.)

  • Men’s fashion (suits, casual wear, etc.)

  • Eyewear (sunglasses, prescription glasses)

  • Accessories (jewelry, watches, bags, belts)

How can I contact you?

You can reach us via:

  • Email: lenholoc2004bndm@gmail.com

  • Phone: +84964837016

  • Address: 1500 N GRANT ST STE R, DENVER, CO 80203, United States

  • Website: https://lnlecom.shop/

Our customer service team is available to assist with any questions or concerns.

Ordering and Payments

What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover, etc.)

  • Apple Pay

  • Google Pay

All payments are processed securely through Stripe, ensuring your information is protected.

Is it safe to shop on your website?

Yes, shopping with LNL ECOM LLC is safe. We use Stripe, a trusted payment platform with industry-leading security measures, including encryption and PCI-DSS compliance. Your personal and payment information is protected at all times.

Can I cancel or modify my order?

If you need to cancel or modify your order, contact us as soon as possible at lenholoc2004bndm@gmail.com or +84964837016. We can process cancellations or changes before your order is shipped. Once shipped, orders cannot be modified but may be eligible for return.

Shipping

Where do you ship?

We ship to customers across the United States and internationally. For detailed shipping information, please refer to our Shipping Policy page.

How much does shipping cost?

Shipping costs vary depending on your location and the shipping method selected at checkout. You’ll see the exact cost before confirming your order.

How long does shipping take?

Delivery times depend on your location and the shipping method chosen. U.S. orders typically arrive within 5-10 business days, while international orders may take 10-20 business days, depending on customs processing. Refer to our Shipping Policy for more details.

Returns and Refunds

What is your return policy?

We offer a 30-day return window for eligible items. Products must be unused, in their original condition, and with all tags and packaging intact. For full details, please refer to our Refund and Return Policy page.

How do I return an item?

To initiate a return, contact us at lenholoc2004bndm@gmail.com or +84964837016 with your order number and the reason for the return. We’ll provide a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us.

How long does it take to receive a refund?

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds are issued through Stripe and typically appear in your account within 5-10 business days.

Product Questions

How do I know what size to order?

Each product listing on our website includes a sizing chart to help you choose the right fit. If you’re unsure, contact our team for personalized assistance.

Are your products high quality?

Absolutely. We pride ourselves on offering premium-quality products made with durable materials and meticulous craftsmanship. Every item is carefully inspected to meet our high standards.

Do you offer prescription eyewear?

Yes, we offer prescription eyewear in addition to sunglasses. Please check the product description for details or contact us for assistance with custom orders.

Account and Website

Do I need an account to shop?

No, you can shop as a guest on https://lnlecom.shop/. However, creating an account allows you to save your payment and shipping information, track orders, and receive exclusive offers.

How do I reset my password?

If you’ve forgotten your password, click “Forgot Password” on the login page and follow the instructions to reset it. You’ll receive an email with a link to create a new password.

Why is my discount code not working?

Ensure that the discount code is entered correctly and is still valid. Some codes may have restrictions, such as a minimum purchase amount or specific product categories. Contact us for assistance if the issue persists.

International Orders

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping costs and delivery times vary, and customs duties or taxes may apply. Refer to our Shipping Policy for details.

Who pays for customs duties and taxes?

International customers are responsible for any customs duties or taxes imposed by their country. These fees are not included in the purchase price or shipping cost.

Still Have Questions?

If you have additional questions or need further assistance, don’t hesitate to reach out. Our team is here to provide prompt and professional support to ensure your shopping experience is exceptional.

Thank you for choosing LNL ECOM LLC. We’re excited to help you find the perfect fashion pieces for your wardrobe!