Refund and Return Policy

At LNL ECOM LLC, we are committed to your satisfaction and strive to provide high-quality fashion products that meet your expectations. We understand that sometimes a product may not be exactly what you envisioned, which is why we’ve designed a clear and hassle-free refund and return policy. Our goal is to make the process as smooth as possible, ensuring you can shop with confidence at https://lnlecom.shop/. Below, you’ll find detailed information about our refund and return process, eligibility criteria, and how to initiate a return.

Our Commitment to You

We stand behind the quality of our women’s and men’s fashion, eyewear, and accessories. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Our refund and return policy is designed to be fair, transparent, and customer-friendly, ensuring you have a positive shopping experience with LNL ECOM LLC.

Key Features of Our Policy

  • 30-Day Return Window: You have 30 days from the date of delivery to request a return or refund.

  • Fast Refunds via Stripe: We process refunds quickly through our secure payment partner, Stripe, ensuring you receive your money promptly.

  • Flexible Options: Depending on your preference, we offer refunds or exchanges for eligible items.

  • Dedicated Support: Our customer service team is available to guide you through the process. Contact us at +84964837016 or lenholoc2004bndm@gmail.com.

Eligibility for Returns

To be eligible for a return or refund, your item must meet the following criteria:

  • Within 30 Days: The item must be returned within 30 days of the delivery date.

  • Unused and Unaltered: The item must be in its original condition, unused, unworn, and with all tags and packaging intact.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or order number.

  • Non-Customized Items: Customized or personalized items are not eligible for return unless they are defective or damaged.

Items Not Eligible for Return

The following items cannot be returned or refunded unless they are defective or damaged:

  • Underwear, swimwear, or other intimate apparel (for hygiene reasons).

  • Customized or personalized products.

  • Items marked as “final sale” at the time of purchase.

  • Gift cards or promotional vouchers.

How to Initiate a Return

Returning an item to LNL ECOM LLC is simple. Follow these steps to get started:

  1. Contact Our Team: Reach out to us at lenholoc2004bndm@gmail.com or +84964837016 to request a return. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions, including the return shipping address.

  3. Package Your Item: Securely package the item in its original packaging, including all tags, accessories, and documentation. Be sure to include the RMA number in the package.

  4. Ship the Item: Send the package to the provided return address. We recommend using a trackable shipping service to ensure your return is received.

  5. Confirmation: Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund or exchange.

Return Shipping Costs

  • Defective or Damaged Items: If the item is defective, damaged, or incorrect, LNL ECOM LLC will cover the cost of return shipping. Please contact us immediately to arrange a prepaid return label.

  • Customer Preference Returns: If you’re returning an item due to a change of mind or sizing issue, you are responsible for the return shipping costs. We recommend using a reliable shipping service with tracking to ensure your package reaches us safely.

Refund Process

Once your return is received and inspected, we’ll process your refund through our secure payment partner, Stripe. Here’s what to expect:

  • Inspection: We’ll inspect the returned item to ensure it meets our eligibility criteria. This process typically takes 3-5 business days.

  • Refund Issuance: If approved, your refund will be processed to your original payment method (credit/debit card, Apple Pay, or Google Pay). Refunds typically appear in your account within 5-10 business days, depending on your bank or payment provider.

  • Notification: You’ll receive an email confirmation once your refund has been processed.

Important Notes

  • Refunds will be issued for the original purchase price, excluding any shipping fees unless the return is due to our error.

  • If you paid with a gift card or promotional voucher, your refund may be issued as store credit.

  • For international returns, please note that customs duties and taxes are non-refundable.

Exchanges

If you’d like to exchange an item for a different size, color, or style, please follow the same return process outlined above. When contacting us, let us know your preferred exchange item, and we’ll check availability. Once your return is received and approved, we’ll ship the replacement item to you at no additional shipping cost (for U.S. customers). International customers may be responsible for additional shipping fees for exchanges.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, we’re here to make it right. Please contact us within 7 days of delivery at lenholoc2004bndm@gmail.com or +84964837016 with photos of the issue and your order number. We’ll provide a prepaid return label and arrange for a replacement or refund, depending on your preference and product availability.

International Returns

For our international customers, we’re happy to accept returns within the 30-day window. Please note the following:

  • You are responsible for return shipping costs unless the item is defective or incorrect.

  • Customs duties and taxes are non-refundable.

  • We recommend using a trackable shipping service to ensure your return reaches us.

Frequently Asked Questions

How long does it take to process a refund?

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. The refund will then take 5-10 business days to appear in your account, depending on your payment provider.

Can I return an item purchased during a sale?

Yes, sale items are eligible for return as long as they meet our eligibility criteria. However, items marked as “final sale” are not returnable.

What if I lost my receipt or order confirmation?

If you don’t have your order confirmation, contact us with your name, email, and order details, and we’ll do our best to locate your purchase in our system.

Can I return an item in person?

As an online retailer, we do not have physical stores. All returns must be shipped to our address at 1500 N GRANT ST STE R, DENVER, CO 80203, United States.

Our Commitment to Your Satisfaction

At LNL ECOM LLC, we’re dedicated to ensuring you’re thrilled with your purchase. Our refund and return policy is designed to be fair, transparent, and easy to navigate, so you can shop with confidence. If you have any questions about our policy or need assistance with a return, don’t hesitate to contact our team. We’re here to help you every step of the way.

Thank you for choosing LNL ECOM LLC. We appreciate your trust and look forward to serving you with the best in fashion.